Privacy Policy
Last Updated: March 2, 2026
At VulcanCDN, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Company name and billing information
- Domain names you configure with our service
Usage Data
We automatically collect information about how you use our services:
- CDN traffic patterns and bandwidth usage
- Cache hit/miss ratios and performance metrics
- API requests and configuration changes
- Geographic distribution of your traffic
Technical Information
We collect technical data necessary to provide our services:
- IP addresses and browser information
- DNS queries and routing decisions
- SSL certificate information
- Error logs and diagnostic data
2. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our CDN orchestration services
- Process billing and manage your account
- Monitor performance and optimize routing decisions
- Detect and prevent fraud or security issues
- Send important service updates and notifications
- Provide customer support
- Comply with legal obligations
3. Data Sharing and Disclosure
Third-Party CDN Providers
To deliver content through our multi-CDN platform, we share necessary routing and configuration information with our partnered CDN providers. We ensure all partners maintain appropriate security standards.
Service Providers
We may share information with trusted service providers who assist us in:
- Payment processing
- Analytics and monitoring
- Customer support
- Infrastructure hosting
Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal processes or government requests
- Enforce our Terms of Service
- Protect our rights, privacy, safety, or property
- Prevent fraud or security issues
4. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security audits and penetration testing
- Access controls and authentication requirements
- Automated monitoring and threat detection
- Secure data centers with physical security controls
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:
- Account data: Retained while your account is active
- Traffic logs: Retained for 90 days for performance optimization
- Billing records: Retained for 7 years for tax and accounting purposes
- Analytics data: Aggregated and anonymized after 12 months
6. Your Rights
You have the right to:
- Access and download your personal data
- Correct inaccurate information
- Request deletion of your data (subject to legal requirements)
- Object to processing or request restrictions
- Opt-out of marketing communications
- Export your data in a portable format
7. Cookies and Tracking
We use cookies and similar technologies to improve your experience and analyze usage. You can control cookie preferences through your browser settings.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our service.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@vulcancdn.com